Frequently asked questions

No. MyDocsNotes works in your phone's web browser. You can add it to your home screen and it will appear with its own icon.

• iPhone: In Safari, tap the share button. It is the square with an arrow pointing up, in or near the address bar. Then tap "Add to Home Screen".
• Android: In Chrome, tap the three dots at the top right of the screen. Tap "Install and Create Shortcut", then "Install".

You can then open it and move it around like any app.

This means MyDocsNotes works the same on every device, and you always have the latest version. Your data is still stored securely on your phone.

There are three steps. Add any questions you want to ask. Press record when your appointment starts. Press stop when it ends. Your summary appears shortly after.

It depends on the length of the appointment, because it goes through a few steps to make your notes. In most cases it takes no more than a couple of minutes.

You need an internet connection, either mobile data or Wi-Fi, to record and create your summary. Once it is saved, your summary stays on your phone.

No one. When your appointment ends, your recording goes to our server in Australia. Our server passes it to a medical speech service in Australia, which turns it into text automatically.

The recording is deleted from your phone once it has been turned into text. The transcript is cleared once your summary is ready.

No. While your summary is being made, the transcript stays on your phone. When your summary is ready, the transcript is cleared.

If anything goes wrong, the transcript stays on your phone so you can try again. After 180 days we offer you one last chance to get the summary. Then it is removed. You can discard it at any time.

Your summaries are saved only on your own device. We don't keep a database of health records, so your summaries are never stored on our servers.

No. Your recording is used only to create your summary, and is then deleted. It is not used to train AI models.

Before any AI writes your summary, your transcript is automatically redacted. Names, dates, ID numbers and contact details are removed. The AI that writes your summary only ever sees the redacted text.

No. We don't sell, share or advertise with your information.

MyDocsNotes is made by MyDocsNotes Pty Ltd, an Australian company based in Sydney.

MyDocsNotes is built for one job: helping you remember your medical appointments. We use a speech model trained on medical language, so drug names, conditions and procedures come out right. Your recording is processed in Australia, and your notes are stored only on your phone unless you choose to share them.

A voice memo leaves you with 20 minutes of audio you will rarely play back. MyDocsNotes gives you what matters: what your practitioner said, what you need to do next, and what to watch out for.

MyDocsNotes also keeps the appointments for you and your family in one place, so you know exactly where to look when you need the information.

Those apps are designed for business meetings and usually store your recordings on overseas servers. MyDocsNotes is designed for medical appointments. Your recording is processed in Australia, the transcript is cleared as soon as your summary is ready, and your summaries are never stored on our servers.

Letters between practitioners are written for other practitioners, so they are often hard to follow. MyDocsNotes gives you an easy to read summary, with a Clinical option if you want more detail. It also captures the questions you asked and the advice given in the room, which rarely make it into a letter.

If you're juggling three kids with three different practitioners, or taking Mum to her specialist, you're the one in the room. You're also the one everyone asks afterwards. Taking notes while settling a sick child or helping a parent through bad news is close to impossible.

MyDocsNotes records the appointment and keeps every summary in one place, so you're not relying on memory or scraps of paper. You can share it by email with your partner, co-parent or siblings. Everyone gets the same account of what was said, not a retelling over the phone that night.

Recording laws differ between states, so MyDocsNotes keeps it simple. We ask you to get your practitioner's agreement before every recording, wherever you are in Australia. A quick "Do you mind if I record this so I don't forget anything?" is usually all it takes.

There is a guide written for practitioners that you can show them if they have any concerns.

Most practitioners are supportive when they know the recording is for your own memory. Studies show people forget much of what is said in an appointment, and practitioners know it. Many now use their own AI note-taking tools, which record your appointment and send the notes into their clinical software. MyDocsNotes simply gives you your own record of the same conversation, straight away, in plain language.

It helps to tell your practitioner that the recording and the transcript are not kept. Only the summary is.

If your practitioner would rather you didn't record, you can still use MyDocsNotes to prepare your questions beforehand.

Yes. Our speech model is trained on medical and clinical speech, so it is built to recognise medications, conditions and procedures that general dictation often gets wrong.

Every summary is written by one AI step and then checked by a second, separate step before you see it. You can also edit anything in your summary. If something important doesn't look right, check it with your practitioner or pharmacist.

MyDocsNotes is designed and tested for Australian English. It works with many accents. If English isn't your first language, or your practitioner speaks quickly, check your summary carefully and edit anything that looks wrong.

No. MyDocsNotes is a memory aid. It records what was said in your appointment so you don't have to rely on memory. Always follow your practitioner's advice, and contact them if you're unsure about anything.

Yes. You can translate your summary into your preferred language. The languages you can choose now are:

• Mandarin (Simplified)
• Cantonese (Traditional)
• Vietnamese
• Arabic
• Hindi
• Tagalog (Filipino)
• Korean
• Italian
• Greek
• Spanish

Yes. Carer mode is designed for someone attending an appointment on another person's behalf, or alongside them.

Yes, with the Plus plan. Sharing is by email, whenever you choose. Nothing is shared unless you decide to share it.

Because your summaries are stored only on your device, they don't move automatically to a new phone. That's the trade-off for keeping your health information off our servers.

The free plan always lets you read your three most recent summaries, so you can try it on real appointments first. The paid plan keeps all your summaries readable and lets you share them. See Pricing for the latest prices.